How to submit a tech requestTo submit a help request is very simple. All it requires is an e-mail account. We request that you do not stray from the format that is being presented in this document. - To begin open your e-mail program (ie. GMaill, Mail, Outlook, etc.)
- Please fill out the e-mail as follows. The picture below is an example
- Make the email out to yourschoolsite@losd.co (please find your sites address at the bottom of this document)
- For the subject line please put : “Tech Request”
- In the body of the e-mail please put the following information:
- Requester’s Name
- Room number or department
- Description of problem/ help request
- Best time to stop by
Checking or updating a request
Once the e-mail has been sent you should receive a response in about 5-10 minutes confirming that the ticketing system received your request. This e-mail will provide you with your ticket number and a link to view the status of your request. Also through this link you have the ability to send a message and update your request.
You will also receive e-mail updates from the ticketing system any time your ticket has been updated or closed.
Rules for the Ticket System - Please do not submit maintenance requests, this system is for technology only.
- Do not submit any requests for purchases, go to your sites administration for that.
- Any requests for installing new software or hardware must be submitted by your principal. However, reinstallation or troubleshooting of existing software and hardware may be submitted by the end user.
- Once a ticket has been closed, please do not respond with thank you's. While we appreciate it, all it does is reopen the ticket. Only respond to a closed ticket if you find the issue has not been resolved.
- If you fix an issue yourself after opening a ticket, there is no need to submit another ticket, simply go to your ticket via the link you were provided in the e-mail confirmation where you can close the ticket yourself.
E-mail address
Child Development - cdhelp@losd.ca Cypress Charter School : cphelp@losd.ca Del Mar Elementary : dmhelp@losd.ca Green Acres Elementary : gahelp@losd.ca Live Oak Elementary : lohelp@losd.ca Shoreline Middle School : slhelp@losd.ca Ocean Alternative : ochelp@losd.ca District Office : dohelp@losd.ca | 
